General Subscription / Terms of Service

TERMS

“Subscription” refers to the use of the space and related services defined in the “Subscription Details” for the specified period.

“Subscription Fee” refers to the periodically due subscription payment according to the “Subscription Details.”

“Agreement” refers to these general terms and conditions and the “Subscription Agreement,” which is attached as a cover sheet to this document, as well as any further attachments and/or amendments.

“Authorized Representative” refers to a person who is authorized to legally represent your company.

“Capacity” refers to the maximum number of subscriptions assigned to your office spaces (see Subscription Details Addendum).

“Minimum Term” refers to the period from the start date until the last day of the subscription concerning each individual office number, desk, or flex workspace, which can be extended by mutual agreement of the parties.

“Individual Office Number” refers to each individual office, number, and/or location of the workspace as indicated in the “Subscription Agreement.” If the office number is not entered at the time of signing, it may be provided by us before the start date.

“Beneficiary Person(s)” refers to the persons who are authorized to use the services defined by the Subscription Agreement.

“Point of Contact” refers to the person who acts as our contact in all matters concerning the Agreement.

“Core Hours” generally refer to weekdays from 9:00 AM to 5:00 PM, unless otherwise stated.

“Registration Fee” is the fee charged for the one-time setup per person and space, also applicable for relocations within a location.

“Start Date” is the time from which the services defined in the “Subscription Agreement” can be utilized.

“m1crooffice,” “we,” and “us” mean MicroOffice One Eilbek GmbH, the provider of the Agreement, and thus the contracting partner in the sense of this service agreement.

BENEFITS FOR SUBSCRIBERS

a. Services. In accordance with the terms of this Agreement and all further guidelines we provide, including any updates made by us, m1crooffice will use all commercially reasonable efforts to assure subscribers the services described below.

i. Non-exclusive access to office spaces.

ii. Regular maintenance of the office spaces.

iii. Furnishing of office spaces in quality and quantity that meets the standard usual for other subscribers. Comparable companies with similar office spaces at the same location serve as a benchmark.

iv. Access to and use of the provided internet connection for shared use within the premises according to the general usage terms.

v. Use of printers, copiers, and/or scanners made available to our subscribers, in accordance with the conditions described herein.

vi. Use of meeting rooms at your subscription completion location and use of conference rooms at other m1crooffice locations during regular business hours, subject to availability and your prior reservation of such conference rooms, in accordance with the conditions described herein.

vii. Heating in the office spaces during regular business hours.

viii. Electricity for acceptable office usage aligned with administrative activities.

ix. Use of kitchens and beverages provided for our subscribers.

x. Acceptance of mail and deliveries on behalf of your businesses within reasonable limits during regular business hours.

xi. DSL broadband internet connection for use within typical administrative data volumes.

Other services may be available for additional fees, such as parking, telephone service, and IT services, subject to availability at the subscription completion location and additional conditions and costs applicable to these services.

b. Our Reserved Rights. To provide our services in accordance with this Agreement, and in connection with security or emergency purposes, we reserve the right to access your office spaces with or without notice. We may temporarily move items located in your office. We reserve the right to change or relocate your office spaces, provided that we do not do so in a manner that significantly reduces the square footage of your assigned office, room, or related area. We may also modify or reduce the list o…

c. Office Spaces Not Available on Time. If we are unable to make the office spaces available by the start date, we assume no liability for this failure, nor does such failure affect the enforceability of this Agreement. This Agreement remains in full force and effect, provided:

i. The failure to grant access to the office spaces does not last longer than two (2) months and

ii. at our sole discretion, we will either (a) provide you with alternative office spaces (possibly) within an m1crooffice building with reasonably comparable capacity during this period, and your membership fee will correspond or (b) we will not charge you the full subscription fee during the period in which the office spaces are not available to you. After the two (2) month period specified in (i) above, you have the right to terminate this Agreement within seven (7) days in an orderly and writ…

d. Access Before the Start Date. If we grant you access to your office for any period before the start date (a so-called “Soft Open Period”) at our sole discretion, you and your employees will be fully subject to the terms of this Agreement, regardless of whether we charge you the subscription fee during such a Soft Open Period.

HOUSE RULES

In addition to all rules, guidelines, and/or procedures that are specific to a space you use, the following apply:

a. It applies:

i. Keys, key cards, and other items used to gain physical access to our business premises or the office spaces remain our property. You will ensure your employees protect our property and notify us immediately should these be lost or fall into unauthorized hands. You are liable for replacement fees if such items are lost, stolen, or destroyed;

ii. You must inform us immediately of any changes to your contact and/or payment information;

iii. We will notify you of any changes to services, fees, or other updates by email. It is your responsibility to read such emails and ensure that your employees are informed of changes, regardless of whether we also directly notify such employees;

iv. Carts, dollies, and other freight items provided may not be used in the passenger elevator without explicit permission.

v. For safety reasons, we may, but have no obligation to, monitor certain areas of the business premises by video;

vi. You bear sole and full responsibility for ensuring that if alcohol is consumed, it is done responsibly and that no alcohol is consumed by any of your employees or guests who are younger than the legal minimum age for the consumption of alcohol in the applicable jurisdiction;

vii. Common areas are available to all our subscriber companies, employees, and guests unless otherwise directed by us or temporarily unavailable for use and not designated as a place for ongoing, daily work;

viii. You will notify us with reasonable notice before holding events in the business premises;

ix. You are responsible for damages to your office spaces that are not justifiable by normal wear and tear;

x. You are responsible for replacement or compensation for all items provided to you by m1crooffice employees for temporary use, should these assets be lost, stolen, or destroyed;

xi. We are not liable for mail or packages received without the signature of a m1crooffice employee;

xii. You may not make structural or non-structural changes or installations (including, but not limited to, wall fixtures, furniture, IT equipment, and/or glass cladding) in the office or elsewhere in the premises without prior approval from us. Should changes or installations be made, you are responsible for the full cost of the change or installation and, prior to the termination of the Agreement, for the removal of such items and the restoration of the necessary measures resulting from such change…

xiii. You and your employees’ computers, tablets, and mobile devices, as well as other electronic devices, must (a) be kept up to date with the latest software updates provided by the software manufacturer and (b) be free of malware, viruses, spyware, worms, Trojans, or anything designed to be malicious, hostile, and/or intrusive. We reserve the right to remove devices from our networks that pose a threat to our networks or users until the threat is eliminated; and

xiv. You agree to our non-exclusive, non-transferable use of your company name and/or logo in connection with identifying as a subscriber company of m1crooffice, alongside other subscriber companies, on a public display of “Subscription” on our website as well as in video and other marketing materials. You guarantee that your logo does not infringe third-party rights and that you have full authority to grant this consent. You may revoke this consent at any time with thirty (30) days’ notice.

RESUMING A SUBSCRIPTION

If you book again within three (3) months of the end of your subscription, the previous subscription is continued on its previous terms; no new agreement is required. After those three (3) months, the terms current at the time of the new booking apply.

Online Self-Service Bookings

The day pass within the online self-service booking system is valid for one person per booking only and entitles that person exclusively to use the flex area. Use of the flex area is restricted to administrative or comparable office-related activities.

Terms and Restrictions:

Validity: The day pass is valid until the end of the booking day. After that day, the pass expires, and a new day pass must be purchased at the current price.
No guests allowed: It is strictly prohibited to bring guests or to grant access to other persons for the use of the day pass.
Liability: The user is liable for any damage or theft resulting from negligent behavior within the premises.
Access and exit: Entry to and exit from the building are only permitted through the designated entrances and exits.
Security deposit hold: In case of misuse or violations of the above provisions, we reserve the right to retain the full amount of the security deposit hold on the credit card and/or take legal action.

Scope of Use:

Use of the premises under day passes, hourly passes, or any other short-term or time-limited access models is strictly limited to administrative or comparable office activities. Use for any other purpose – in particular for public traffic, events, private gatherings, or commercial activities outside this scope – is prohibited.